At ADT, we’re committed to keeping your home safe and secure. Our ADT customer service team is available 24/7 to assist with any questions or concerns about your security system, billing, or account. Whether you need technical support, want to upgrade your system, or have a general inquiry, we’re here to help. Explore the resources below to find the best way to get in touch or resolve your issue quickly.
Contacting ADT Customer Service
Reaching out to ADT is simple. We offer multiple channels to ensure you can connect with us in the way that’s most convenient for you. From phone support to online resources, we’re ready to assist with all your home security needs.
Live Chat
Our live chat feature allows you to connect with a customer service representative in real time. This is perfect for quick questions or troubleshooting minor issues with your system.
- Availability: 8 AM - 8 PM ET, Monday through Friday
- Access: Visit the ADT website and click the “Chat Now” button at the bottom right corner.
Live chat is a convenient way to get immediate answers without picking up the phone.
Online Support Resources
Many common questions can be answered through our comprehensive online resources. Our website offers tools and guides to help you manage your ADT system independently.
MyADT Account Portal
The MyADT portal is your one-stop shop for managing your account. Log in to view billing statements, update payment methods, schedule service appointments, and more.
- Features:
- Pay your bill online
- Update contact information
- View system status and alerts
- Request technical support
If you haven’t registered for MyADT, you can create an account using your ADT account number. This portal is designed to save you time and give you control over your security services.
FAQs and Troubleshooting Guides
Our FAQ section covers a wide range of topics, from system setup to troubleshooting common issues. Before contacting support, check our knowledge base for quick answers.
- Common Topics:
- How to reset your alarm system
- What to do if your system is offline
- How to change your keypad code
- Understanding false alarms
Our troubleshooting guides are written in clear, simple language and include step-by-step instructions to resolve many issues without needing to contact support.
Technical Support for Your ADT System
If you’re experiencing issues with your ADT security system, our technical support team is ready to help. We can assist with everything from system installation to advanced troubleshooting.
Common Technical Issues
Some of the most frequent technical issues can often be resolved with simple steps. Here are a few examples:
- System Not Arming: Check for open doors or windows, and ensure the system is in “Ready” mode.
- False Alarms: Verify that motion sensors are not triggered by pets or moving objects.
- Low Battery Alerts: Replace batteries in sensors or contact support for assistance.
For detailed instructions, visit our troubleshooting guides or contact technical support directly.
We strive to resolve issues as quickly as possible to ensure your system is always protecting your home.
Billing and Account Support
Have questions about your bill or need to update your account? Our billing team is here to provide clear answers and assistance.
Understanding Your Bill
Your ADT bill includes charges for monitoring services, equipment, and any additional features. If you have questions about specific charges, log in to MyADT to view a detailed breakdown or contact our billing team.
- Common Billing Questions:
- How to set up autopay
- What to do if you see an unexpected charge
- How to update your payment method
- Contact: 1-(844) 662-0388
Updating Account Information
Keep your account up to date to ensure uninterrupted service. You can update your contact information, emergency contacts, or payment details through MyADT or by contacting customer service.
Why Choose ADT Customer Service?
With over 150 years of experience, ADT is the trusted leader in home security. Our customer service team is dedicated to providing exceptional support to keep your home safe.
- 24/7 Availability: We’re here whenever you need us, day or night.
- Expert Support: Our representatives are trained to handle all aspects of your security system.
- Customer-Centric Approach: Your satisfaction is our priority, and we strive to resolve issues quickly and effectively.
Thank you for choosing ADT. We’re proud to be your partner in home security. For any assistance, don’t hesitate to reach out through one of the channels above.
Feel safe with the ADT that you will get from professional security companies as follows: Contact us at (844) 662-0388 to speak to a specialist and get a no-obligation quote.