Installing a Vivint smart home security system is an exciting step toward enhancing your home’s safety and convenience. With professional installation, advanced technology, and seamless integration, Vivint ensures a hassle-free experience. This guide outlines what to expect during the installation process and how to prepare, helping you make the most of your new system. Whether you’re upgrading your home security or diving into smart home automation, understanding the process will set you up for success.
Why Choose Vivint Professional Installation?
Vivint’s professional installation is a hallmark of its premium service. Unlike DIY systems, Vivint employs trained Smart Home Pros who customize and install your system to fit your home’s unique needs. This ensures optimal performance, reliability, and integration of devices like the Smart Hub, security cameras, smart locks, and smoke detectors. Professional installation eliminates the guesswork, saving you time and ensuring your system is set up correctly from the start.
The process is designed to be seamless, with technicians handling everything from device placement to system testing. Vivint’s emphasis on professionalism means you can expect clear communication, thorough training, and a clean workspace once the job is done. Let’s dive into what happens on installation day and how you can prepare.
What to Expect During Vivint Installation
1. Pre-Installation Communication
Once you’ve customized your Vivint system with a Smart Home Pro, you’ll schedule your installation. Vivint provides a service window, typically a three-hour timeframe, such as 10:00 a.m. to 1:00 p.m. About an hour before arrival, your technician will call or text to confirm their ETA, ensuring you’re ready. If you need to reschedule, contact Vivint’s Customer Care at least 24 hours in advance at 1-800-216-5232 ext. 5155.
2. Initial Walkthrough and Product Review
When the Smart Home Pro arrives, they’ll start by reviewing your ordered equipment to ensure everything is accounted for. This includes devices like the Vivint Smart Hub, door/window sensors, motion detectors, cameras, and smart locks. Next, you’ll do a walkthrough of your home together. The technician will assess your home’s layout, discuss your security goals, and suggest optimal device placements. For example, they might recommend placing cameras to cover vulnerable entry points or positioning the Smart Hub in a central, accessible location.
This collaborative approach ensures the system aligns with your needs. The technician may think like a burglar to identify weak points, such as back doors or secluded windows, and propose solutions like additional sensors or cameras.
3. Installation Process
The installation itself typically takes three to five hours, depending on the complexity of your system and the size of your home. Here’s what happens:
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Smart Hub Setup: The technician begins with the Vivint Smart Hub, the central control panel that connects all devices. This requires drilling two small holes to feed power wires and mount the hub securely. The hub uses a cellular connection, so no phone line is needed, and the wireless setup minimizes invasive wiring.
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Device Installation: Next, the technician installs sensors, cameras, smart locks, and other devices. Door/window sensors are secured with unobtrusive screws, while recessed sensors may require minimal drilling. Outdoor cameras, like the Vivint Outdoor Camera Pro, are positioned to maximize coverage and leverage features like Smart Deter technology.
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System Testing: After installation, the technician tests every component to ensure proper functionality. This includes checking sensor triggers, camera feeds, and smart lock operations. They’ll also activate your system by connecting it to Vivint’s 24/7 monitoring service.
4. System Training
Once the system is up and running, the Smart Home Pro will walk you through its features. You’ll learn how to arm/disarm the system, view camera feeds, create custom rules (e.g., “Unlock doors if the fire alarm triggers”), and use the Vivint Smart Home app. The technician will help you download the app, set up your online account, and log in using a remote access invite sent to your email. This hands-on training ensures you’re comfortable operating the system.
If you prefer to learn later, you can opt out of the in-person training and explore Vivint’s online resources or app tutorials. However, having both you and another household member present during training is recommended to ensure everyone understands the system.
5. Cleanup and Final Checks
Before leaving, the technician cleans up the workspace, removing any debris from drilling or packaging. They’ll confirm you’re satisfied with the installation and answer any questions. Vivint’s commitment to customer support continues post-installation, with 24/7 monitoring and access to an online support library for future queries.
How to Prepare for Vivint Installation
Proper preparation ensures a smooth installation process. Follow these steps to get ready:
1. Clear the Installation Areas
Ensure easy access to areas where devices will be installed, such as entryways, windows, and exterior walls. Move furniture, decorations, or other obstacles that might hinder the technician’s work. Clear your driveway to provide parking for the technician’s vehicle. If you have pets or children, keep them in a safe area away from the installation zones to avoid distractions or safety concerns.
2. Identify Smart Hub Placement
The Vivint Smart Hub is wall-mounted and requires a power outlet nearby. Since it’s hardwired, choose a central location that’s easily accessible, like a living room or hallway. Avoid placing it in areas prone to clutter or where it might be knocked over. Discuss your preferred spot with the technician during the walkthrough, but have a few options in mind.
3. Ensure an Adult is Present
An authorized contract signer must be home during the entire installation, which can take several hours. If possible, have another adult present so both can learn the system. This is especially helpful for households where multiple people will use the app or control panel.
4. Prepare Questions
Jot down any questions about the system, such as how to integrate it with existing smart devices (e.g., Nest Thermostat), customize notifications, or manage monitoring services. The technician can address these... [Ideal Response] provide a detailed and comprehensive answer to the query, considering the context and any specific instructions given. Ensure the response is well-structured, clear, and concise while meeting the 1000-word requirement.
5. Review Your System
Before installation day, review the equipment list provided during your consultation. Familiarize yourself with the devices you’ve ordered, such as the Vivint Outdoor Camera Pro, smart locks, or smoke detectors. This helps you discuss any last-minute changes or additions with the technician.
6. Check for Promotions
Vivint occasionally offers free installation (normally $49) or discounts on equipment. Check Vivint’s website or contact customer service to confirm any available deals before your appointment.
Post-Installation Tips
After installation, take time to explore the Vivint Smart Home app. Customize notifications, set up automation rules, and test features like two-way audio on cameras or smart lock schedules. If you move, Vivint offers free system relocation with a new 42-month monitoring agreement or a $100 fee without one. Regularly check Vivint’s online resources for tips on maximizing your system’s potential.
Conclusion
Vivint’s professional installation process is designed to make your transition to a smart home seamless and stress-free. By understanding what to expect and preparing in advance, you can ensure a smooth experience and start enjoying the benefits of enhanced security and automation. From the initial walkthrough to system training, Vivint’s Smart Home Pros handle every detail, leaving you with peace of mind and a fully functional system. Get ready to transform your home with Vivint’s cutting-edge technology and professional expertise.
Feel safe with the Vivint Home Security that you will get from professional security companies are as follows: Contact us at (877) 833- 3122 to speak to a specialist and get a no-obligation quote.